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Interserver vs DigitalOcean: A Comprehensive Comparison For Better Hosting Choice

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  • Post last modified:3 March 2024

Company Background: Interserver and DigitalOcean Overview

When it comes to selecting a web hosting service, knowledge about the company’s background can provide insightful context that might influence your choice. So, let’s take a closer dive into the worlds of Interserver and DigitalOcean, both established names in the web hosting arena.

Interserver dates back to 1999, starting as a virtual hosting account reseller. It has grown significantly over the years, building a reputation for providing reasonable pricing and a wide array of services including shared hosting, VPS, and dedicated servers. Interserver prides itself on its commitment to customer satisfaction and boasts of its price-lock guarantee, meaning that the signup price is what you’ll pay for the entire life of your account—no unexpected price hikes after the first year, which is an industry rarity.

On the flip side, we have DigitalOcean, which started in 2011 with a laser focus on cloud services for developers. It has quickly risen to become one of the most popular cloud hosting providers. The company simplifies cloud computing for software developers and is well-known for its straightforward pricing and “droplet” virtual machines. DigitalOcean appeals to a tech-savvy audience due to its powerful, scalable infrastructure and by providing a suite of tools that appeal to software developers looking for sturdy, yet manageable cloud computing solutions.

Both companies have carved out their niches in the vast web hosting ecosystem – Interserver with a more traditional lineup catering to small and medium-sized businesses looking for straightforward hosting solutions, and DigitalOcean aiming squarely at developers and startups needing scalable, cloud-based environments.

When considering either of these two options, it’s crucial to factor in where they come from and what they excel at. Whether you’re a small business owner, a developer, or somewhere in between, this foundational knowledge sets the stage for making a more calculated and informed decision on which hosting service will best cater to your online needs.

Hosting Plans and Pricing: A Side-by-Side Review

Selecting the right hosting solution involves careful examination of plans and pricing to ensure that you’re getting value for your money while meeting your specific needs. Let’s compare Interserver and DigitalOcean to help you make an informed decision.

Interserver offers a variety of hosting options, designed to accommodate businesses of varying sizes. They offer shared hosting, VPS hosting, and dedicated servers. Their shared hosting plans are well suited for small businesses and individual bloggers. What is attractive about Interserver is their price-lock guarantee for shared and VPS hosting plans, which provides financial predictability for businesses in the long run.

DigitalOcean, meanwhile, specializes in cloud hosting solutions, with their Droplets (virtual machines) being the cornerstone of their offerings. Their pricing is more granular, with prices changing based on the amount of resources like CPU, memory, and storage. DigitalOcean’s pricing model is pay-as-you-go, which encourages scalability and flexible cost management. Their services are particularly appealing to developers and startups who require infrastructure that can grow with them.

To give you a clearer picture, here’s a comparison table of some of their basic plans:

Hosting TypeInterserverDigitalOcean
Shared Hosting/month (Price Lock)N/A
VPS HostingStarts at /month (Price Lock)Basic Droplet starts at /month
Cloud HostingN/AVariable based on resources
Dedicated ServerStarts at /monthN/A

When evaluating their plans, consider factors such as bandwidth limits, storage capacity, and the number of allowed websites. For Interserver, their shared hosting plan includes unlimited storage, bandwidth, and email accounts, which might be favorable for businesses that need a wide berth for growth. Conversely, DigitalOcean’s offerings are modular and could become more cost-effective for those who need to adjust resources frequently based on demand.

Here’s a list of aspects to consider when choosing a hosting plan between Interserver and DigitalOcean:
– Predictability in Pricing vs. Scalability in Resources
– Resource Requirements (CPU, RAM, Storage)
– Type of Hosting Needed (Shared, VPS, Cloud, Dedicated)
– Technical Knowledge Requirements for Setup and Management
– Potential for Growth and Easy Scaling

To wrap up this portion of our review with a Frequently Asked Questions (FAQ) session, important considerations are addressed:

What makes Interserver’s price-lock guarantee unique?
The price-lock guarantee means that the rate you sign up for is what you will pay for the full duration of your time with Interserver. This is particularly rare in the hosting industry, where promotional prices often increase significantly after a year or two.

Is DigitalOcean suitable for non-developers?
While DigitalOcean is catered toward a developer audience, its user-friendly interface and extensive documentation make it accessible to non-developers willing to invest some time in learning.

Can I upgrade my plan easily with either host?
Yes, both Interserver and DigitalOcean offer easy upgrading options. With Interserver, upgrading can be done without much downtime. DigitalOcean enables quick resizing of Droplets, which is key for scalable cloud infrastructure.

By analyzing each company’s hosting plans and pricing, you can better align your business needs with the right service provider, laying down a solid foundation for your online presence.

Performance and Uptime: Measuring Reliability

When measuring the reliability of a web hosting provider, performance and uptime are among the most critical factors. A consistently accessible website ensures user satisfaction, better SEO outcomes, and, ultimately, maintains your online reputation. Assessing how Interserver and DigitalOcean fare on these parameters involves not just anecdotal evidence but also a closer look at the technology powering their services.

Interserver takes pride in its high-performance hardware and boasts a 99.9% uptime guarantee, a standard promise in the hosting industry. However, they go further by operating their data centers and using cutting-edge technology like solid-state drives (SSDs) which significantly improve server response times. Their VPS and dedicated server plans offer even more robust options, ensuring that performance is scalable as your site grows.

DigitalOcean, on the other hand, shines with its SSD-based cloud servers. Its robust infrastructure is engineered for high performance, and it promises a 99.99% uptime SLA (Service Level Agreement), which indicates a higher confidence in their system’s consistency. The nature of cloud computing also plays a key role here, as it allows for the rapid distribution of traffic across numerous servers to maintain performance and availability, even under heavy loads.

Comparing the performance and uptime of these two hosting providers side by side, let’s look at some critical statistics:

Performance IndicatorInterserverDigitalOcean
Uptime Guarantee99.9%99.99%
Server Response TimeGoodExcellent
HardwareHigh-performance hardware with SSDsSSD-based cloud servers

Beyond these raw numbers, it’s essential to consider how each host supports traffic spikes and handles load distribution. It’s here that the cloud services provided by DigitalOcean may have an edge, thanks to their ability to dynamically allocate resources across their vast cloud infrastructure. However, the dedicated servers from Interserver could be more suitable for businesses looking for a private, more controlled environment.

To provide a deeper understanding, here is a bulleted list of key factors that impact performance and uptime:

– Server quality and hardware specifications
– Data center technology and redundancy systems
– Network latency and traffic handling capabilities
– Proactive monitoring and response systems
– Scalable resources to handle varying loads

In our FAQ section, we address some common queries around the performance and uptime:

How does server location affect website performance?
Server location can impact your site’s speed and latency. Choosing a hosting provider with data centers close to your audience can significantly improve load times for your users.

Can high traffic volumes affect uptime?
Yes, without adequate bandwidth and server resources, high traffic can slow down or even crash a server, affecting your website’s uptime. Scalable solutions like those offered by DigitalOcean can mitigate this risk.

What happens if my site goes down?
Both Interserver and DigitalOcean have support teams to address downtime issues. How quickly they can get your site back up will depend on the problem’s complexity and their response protocols.

By analyzing performance and uptime, you can ensure that the web hosting service you select matches the needs and expectations of your site’s visitors, providing a seamless online experience that speaks to the quality of your business.

User Experience and Control Panels

Navigating the maze of hosting services can be a daunting experience, especially when trying to get a feel for the overall user experience and the intuitiveness of their control panels.

On one hand, we have a veteran like Interserver, which offers the industry-standard cPanel for its shared hosting customers—a tool with which many webmasters are already familiar. This control panel is known for its user-friendly interface and provides users with the ability to easily install applications, manage databases, set up e-mail accounts, and oversee their website’s files all in one place.

DigitalOcean, geared more towards developers, offers a different approach. It does not use cPanel or any traditional control panel but rather presents its users with a proprietary cloud control panel. This panel focuses on simplicity and utility, allowing users to quickly spin up and manage their “droplets” (DigitalOcean’s term for virtual private servers). Although it might have a steeper learning curve for those accustomed to traditional hosting platforms, the control panel is praised for its streamlined design that cuts through the clutter.

When considering the user experience, there are a few LSI Keywords that we need to integrate, such as “ease of use,” “control panel functionality,” and “intuitive dashboard.” These phrases capture the essence of what users typically look for in their hosting management experience.

Below is a table that contrasts the user interface aspects of Interserver and DigitalOcean to aid in drawing a comparison:

Control PanelcPanel (for shared hosting)Proprietary Cloud Control Panel
User FriendlyYes, familiar interfaceYes, but with a learning curve for some
Feature SetComprehensive for website managementDeveloper-focused, scalable solutions

It’s also worth mentioning the steps or tips that can enhance a user’s experience with these control panels:

1. Take advantage of tutorial resources to get familiar with new features quickly.
2. Utilize one-click installers for web applications to save time.
3. Regularly monitor your usage statistics to manage your resources effectively.
4. Make use of customer support for any navigational issues within the control panel.

Finally, here’s our FAQ section to answer some common questions you may have about user experience and control panels:

Is cPanel available for all Interserver hosting plans?
No, cPanel is provided with shared hosting plans, while different control panels are used for VPS and dedicated server plans.

Can I install cPanel on DigitalOcean’s droplets?
Yes, users can install cPanel or any other control panel software on their droplets, although it may require manual configuration.

Which control panel should a beginner choose?
Beginners who are not familiar with cloud hosting might prefer the cPanel offered by Interserver due to its widespread use and extensive documentation.

By understanding the nuances of how Interserver and DigitalOcean tailor their user experience and control panels to their target audiences, potential users can make a more informed decision that aligns with their comfort level and technical proficiency.

Customer Support and Service Quality

Providing exemplary customer support is crucial in determining the satisfaction and loyalty of clients in the web hosting industry. It is the lifeline that rescues users from technical turmoil and guides them towards a peaceful digital existence. In this light, exploring how Interserver and DigitalOcean handle customer support is of paramount importance.

Interserver has always emphasized its dedication to stellar customer service. They offer a range of support options including live chat, email, and phone support, endeavoring to ensure that help is just a few clicks or a call away. Their support is available 24/7, which means no matter what time zone you’re in or what hour of the day it is, assistance is at your disposal.

From troubleshooting to guiding you through complex technical issues, Interserver’s support staff are praised for their knowledgeable and friendly approach. Moreover, they maintain a comprehensive knowledge base replete with ``articles, guides, and video tutorials`` to empower users to help themselves. This is especially beneficial for those who prefer to find quick solutions without having to interact with customer service agents.

DigitalOcean also provides robust support services, but with a notable bias towards self-help resources, aligning with their developer-centric ethos. Should you encounter any issues, DigitalOcean’s primary line of support is their vast library of documentation, community forums, and tutorials.

However, when direct contact is necessary, they offer a ``ticket-based support system`` and prioritize ``customer support for their premium accounts``. While they don’t offer phone support, many users find their response on tickets to be prompt and helpful, particularly for complex queries that fit the technical nature of their user base.

Here’s a comparison table highlighting different aspects of customer support provided by Interserver and DigitalOcean:

Support TypeInterserverDigitalOcean
Live ChatAvailable 24/7Not Available
Email SupportAvailable 24/7Available 24/7 (ticket-based)
Phone SupportAvailableNot Available
Knowledge BaseExtensiveExtensive
Community ForumAvailableActive Developer Community

Now, let’s create a bulleted list that outlines key takeaways regarding customer support:

– Interserver provides multiple direct support channels, including 24/7 live chat, email, and phone support.
– DigitalOcean offers comprehensive self-help resources suited for tech-savvy individuals, with ticket-based support for direct assistance.
– Both hosts have an extensive range of online documentation and maintain active forums for community-driven support.

Let’s conclude this part of our article with a FAQ section answering prevalent questions about customer support and service quality:

What type of customer support can I expect from Interserver?
Interserver promises round-the-clock customer support through multiple channels, intending to resolve your queries quickly and efficiently.

Does DigitalOcean have a service level agreement (SLA) for their customer support?
Yes, DigitalOcean’s premium accounts are backed by an SLA that ensures a certain level of service, including faster response times for support tickets.

Are there any language barriers in customer support?
Both Interserver and DigitalOcean predominantly offer support in English, which is something to consider if you prefer assistance in another language.

By meticulously analyzing both Interserver’s and DigitalOcean’s customer support, users can ascertain which company aligns better with their requirements for aid and guidance. Service quality is not just about having multiple support channels but also about having qualified and empathetic personnel to deliver help precisely when and where it’s needed.

Server Locations and Data Centers

Choosing the right hosting provider is a critical decision for any business looking to establish a strong online presence. One of the most significant factors in this decision-making process is the location and quality of the provider’s data centers. This is because data center location can have a direct impact on your website’s speed, performance, and reliability—a fast and responsive site enhances user experience, reflects on your brand’s professionalism, and plays a vital role in search engine rankings.

Interserver has strategically established its data centers near major internet exchange points to ensure rapid data relay. Their bi-coastal data centers in the United States are built to weather just about any conceivable contingency. Thanks to robust infrastructure with redundant power and cooling, along with biometric security measures, they aim to guarantee maximum uptime and reliability.

DigitalOcean has a slightly different approach. Emphasizing their global cloud platform, they provide users with the choice of multiple data center locations across the world—from New York to Singapore, allowing businesses to minimize the distance their data travels to reach end-users, effectively reducing latency and page load times. For companies aiming to serve an international audience, the advantage this provides can’t be overstated.

Below is a table comparing server locations offered by the two hosting giants:

ProviderNumber of Data Center LocationsNotable Locations
InterserverMultipleNew Jersey, Los Angeles
DigitalOcean12New York, San Francisco, Amsterdam, Singapore

When determining the best server location for your website, it’s important to consider the following aspects:

– Proximity to your primary user base to improve website loading times.
– The physical security and disaster recovery protocols in place at the data center.
– The political stability of the location to ensure continuous server availability.
– Legal and regulatory implications, especially concerning data privacy laws, which may vary by country.

To address common inquiries, let’s move into an FAQ section specifically about server locations and data centers:

Does server location affect SEO?
Yes, server location can influence page load times, which is a ranking factor for search engines. Closer proximity to your audience can lead to faster load times and potentially better search engine rankings.

Can I choose my data center location with Interserver or DigitalOcean?
While Interserver houses their servers in the United States, DigitalOcean allows customers to choose from multiple data center locations worldwide.

What should I consider when choosing a data center location?
Prioritize the location nearest to your target audience for better load times. Also, consider legal aspects, such as data protection laws and the physical and cyber security levels of the facility.

Understanding the nuances of server locations and the state-of-the-art facilities of Interserver and DigitalOcean’s data centers will help businesses power their digital growth while ensuring their site remains up and running, providing their visitors with the best possible experience.

Scalability and Flexibility for Growing Businesses

When talking about the ability of a business to grow and adapt to increasing demands, scalability and flexibility of the web hosting environment become key concerns. As your business evolves, so too should your hosting infrastructure, smoothly adjusting to your growing needs without causing disruptions or requiring expensive overhauls.

Interserver offers a variety of hosting options with a variety of customization possibilities. For businesses expecting to grow, this flexibility is paramount. The hosting plans provided by Interserver, from shared hosting up to dedicated servers, are built with scalability in mind, ensuring that you can seamlessly move to more powerful options as your traffic and resource demands increase.

Similarly, DigitalOcean’s cloud infrastructure is designed to be inherently scalable. The platform allows you to increase or decrease your resources as needed with just a few clicks. This flexibility to adjust on-the-fly is crucial for businesses experiencing variable workloads or rapid growth. It means you can scale up resources during peak times or scale down during quieter periods, ensuring you only pay for what you use, hence optimizing your cost efficiency.

To illustrate the scalability and flexibility features offered by both, let’s look at a comparison table encoded with HTML tags as requested:


Immediate Resource ScalingAvailable with some servicesAvailable with all services
Customizable PlansHighly customizable optionsFlexible and configurable resource allocation
Pay-As-You-Go PricingNot applicableAvailable
Choice of Server UpgradeVPS and dedicated server optionsDroplet resizing and additional products like spaces and databases


Hosting requirements will vary, and it is pertinent that you align these requirements with the growth trajectory of your business. Here are some actionable tips in list format to manage scalability effectively:

– Assess your current and projected resource needs regularly.
– Start with a plan that suits your immediate needs but has scope for scaling.
– Utilize performance analytics tools provided by your host to make informed decisions.
– Scale incrementally, upgrading to VPS or dedicated servers as the situation demands.

Concluding this section, we will explore some FAQs about scalability and flexibility that businesses commonly encounter:

Does Interserver allow upgrading to a different hosting plan easily?
Yes, Interserver allows easy migration from one plan to another as your requirements change, with a focus on minimal disruption.

How does DigitalOcean facilitate sudden traffic spikes?
DigitalOcean’s droplets can be scaled up temporarily to accommodate traffic surges, ensuring that your website performance does not suffer due to unexpected increases in visitor numbers.

Is it cost-effective to choose scalable hosting plans?
Scalable hosting plans can be very cost-effective because they allow you to adjust your expenditure based on actual usage, rather than paying for unused resources.

By understanding the nuances of Interserver’s and DigitalOcean’s scalability and flexibility, businesses can make a strategic choice, ensuring they have a hosting environment that grows with them, provides the necessary resources when needed, and remains economical all the while.

Security Features and Protocols Comparison

When evaluating the security features and security protocols of web hosting providers, Interserver and DigitalOcean, it becomes clear that this is a topic of grave importance for any online business. In this day and age, where cyber threats loom large, the degree of security measures in place is often what sets a hosting service apart.

Interserver boasts a robust security suite known as InterShield. This security platform includes a custom web application firewall, virus scanner, and a machine learning firewall that evolves to counter new threats. Moreover, they offer automatic virus scanning, DDoS protection, and a unique isolation system for shared hosts, ensuring that if one account is compromised, the others remain unaffected.

DigitalOcean, serving a savvy developer community, also places a premium on security. They provide SSH keys for secure logins, along with a Cloud Firewall service that allows you to define which ports are open and to whom they are accessible. Users can also take advantage of DigitalOcean’s monitoring and alerting tools to keep tabs on their droplets’ performance and set up triggers for specific actions if a security breach occurs.

Here’s a comparative table outlining the security features that each company offers:


Security FeatureInterserverDigitalOcean
Web Application FirewallInterShield SecurityCloud Firewall
Virus ScanningAutomatic ScanningThird-party Integration Options
Machine Learning FirewallYesNo
DDoS ProtectionYesYes, with additional features for Droplets
Account IsolationYes, for shared hostingN/A
Secure LoginSSL SupportSSH Keys


Here is a list of recommendations for end-users seeking to maintain their website’s security:

– Regularly update all software, including your content management system (CMS), themes, and plugins.
– Use complex, unique passwords and change them periodically.
– Employ two-factor authentication (2FA) when possible to provide an additional layer of security.
– Back up your website regularly to ensure that you can restore it in the unlikely event of an attack.

To round off this discussion, here are some FAQs about security features:

What is the importance of a Web Application Firewall (WAF)?
A WAF protects your website from a wide range of online threats by filtering and monitoring HTTP traffic between a web application and the Internet. It plays a critical role in securing your online assets.

Can I use third-party security tools with my hosting provider?
Yes, both Interserver and DigitalOcean allow the integration of third-party security applications with your hosting environment.

How do data breaches affect shared hosting accounts?
In a shared hosting environment, one compromised website can potentially impact others on the same server. However, with Interserver’s account isolation, the risk is minimized as each account operates in an isolated environment.

By diving into the security features and protocols of both Interserver and DigitalOcean, users can ascertain which hosting provider’s approach to cybersecurity aligns best with their needs, providing peace of mind and a more secure environment for their digital activities.

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